Due to issues with the RAID controller on the Web VPS host server ‘homie-vserver163′, we are moving the server on to new hardware and are restoring all data from our backup server to the new hardware. During this process, the data on the backup server will be mounted directly over NFS to allow all services to remain online for the duration of the restoration. We will update this post as soon as the new hardware is up and the backup server has been mounted.
We apologize for the inconvenience caused by this unplanned outage. We will keep this post updated with as much detail as we can provide. If you have any questions or concerns, please contact Support under Support > Contact Support, in your panel.
Please note, this is regarding the Web VPS host machine ‘homie-vserver163’ and no other services (email, MySQL) or servers are affected. To check if you are on a VPS guest from this host, please go to the Users > Manage Users page in your Web Panel and check the “machine” for your user. The affected VPS guests can be found in the first comment below this post.
Update Feb 3rd, 5:41pm PST: Our admin team are still setting up the configuration of the new hardware. Once this is done, all of the VPS servers for this machine will be back up and running off backups. We will update this post again once the hardware is online. Thanks for your patience. -Dan J
