The apache (web), SSH, and ftp, and services on a subset of our VPS and dedicated servers are currently down. FTP services on some shared servers are also experiencing downtime. Our system administration and data center operation teams are currently on the case and we are attempting to restore services as soon as possible. Further updates will be provided.
Please note that this only affects web VPS/dedicated and shared web server FTP services, no other services or servers (MySQL or mail, for example) are affected.
Update Jan 29th, 9:00am PST: We have located the source of the issue and our admin, dev, and data center operation teams are continuing to work together t0 bring things back up again. Thank you, again, for your continued patience. More updates to come. – Chalise
Update Jan 29th, 8:40am PST: We have located the source of the issue and our admin, dev, and data center operation teams are working together t0 bring things back up again. Thanks again for your continued patience; we will continue to provide regular updates as we have them. – Chalise
Update Jan 29th, 8:25am PST: Our admin team is hard at work to get this resolved as quickly as possible. We are finding this is also affecting SSH on some VPS and dedicated servers as well. Your patience is much appreciated as we continue working toward a resolution. – Chalise
Update Jan 29th, 8:05am PST: Our admin team continues to work hard on fixing this so we can get your sites and services back up as quickly as possible. This is affecting FTP services on shared servers, FTP and web (apache) services on VPS and dedicated. Your patience is much appreciated as we continue working toward a resolution. – Chalise
Update Jan 29th, 7:35am PST: Our admin team is continuing to work with the data center operation team to roll these updates out to VPS host machines; this also seems to be affecting dedicated servers as well, which are are currently looking into. – Chalise
Update Jan 29th, 7:10am PST: Our administration team is currently working with the data center operation team to roll these updates out to VPS host machines. – JJ G
Update Jan 29th, 6:40am PST: A fix is rolling out for the FTP services on the affected shared servers as well. – JJ G
Update Jan 29th, 6:20am PST: Our admins have identified the problem and are executing a fix across the affected servers. We’ll continue updating this post with more information as soon as we’re able. – JJ G
Update Jan 29th, 4:55am PST: No further information to pass on yet. This is still being actively worked on and our admins remain on the case. – JJ G
Update Jan 29th, 4:15am PST: The issue with ftp services also seems to be affecting some shared servers. – JJ G
Update Jan 29th, 4:03am PST: A configuration problem on the VPS servers has been identified and it is being fixed across the board for all web VPS customers. – JJ G
