The Rackspace Cloud system engineers will perform an Emergency Maintenance to our Cloud Sites environment on Thursday, May 17th, 2012 at 10:00 PM CT. This will impact our Sites Control Panel. During the first 30 minutes of this maintenance, Cloud Sites customers will be unable to perform the following actions:
– Sign up for a ‘New’ Cloud Sites account
– Add ‘New’ users to their existing Cloud Sites account
– Add ‘End Users’ to their existing Cloud Sites account
Customers may also experience delays or errors when performing any provisioning action during the maintenance window. Please note that your Cloud Sites services will remain online and available and your websites will be uninterrupted. This will only affect some Control Panel functionality.
We are confident the maintenance will be complete on or before Friday, May 18th, at 1:00AM CST. If everything goes as planned, the maintenance could be completed in less time.
If you have any questions or concerns in regards to this maintenance please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.
The Rackspace Cloud system engineers will perform an Emergency Maintenance to our Cloud Sites infrastructure on Thursday, May 17th, 2012 at 10:00 PM CST. During the first 30 minutes of this maintenance, Cloud Sites Customers will be unable to perform the following actions:
– Sign up for a ‘New’ Cloud Sites account
– Add ‘New’ users to their existing Cloud Sites account
– Add ‘End Users’ to their existing Cloud Sites account
Customers may also experience delays or errors when performing any provisioning action during the maintenance window. Please note that your Cloud Sites services will remain online and available and your websites will be uninterrupted.
We are confident the maintenance will be complete on Friday, May 18th, at 1:00AM CST. If everything goes as planned, the maintenance could be completed in significantly less time.
If you have any questions or concerns in regards to this maintenance please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.
The Rackspace Cloud system engineers will be performing software upgrades on our MSSQL Clusters,
MSSQL0805 and MSSQL0806
This maintenance will occur on Tuesday, 2012 May 15, between 10 PM CDT and 11 PM CDT.
Due to the nature of these software upgrades we will be required to take the databases offline for a period of up to 1 hour.
We will work to complete this maintenance as quickly as possible within the maintenance window and will update you via our status page at http://status.rackspacecloud.com.
If you have any other questions about the planned maintenance, please do not hesitate to contact a member of our support team. You can reach us by visiting live chat or calling 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.
The Rackspace Cloud system engineers will be performing software upgrades on our MSSQL Clusters,
MSSQL0805 and MSSQL0806
This maintenance will occur on Tuesday, 2012 May 15, between 10 PM CDT and 11 PM CDT.
Due to the nature of these software upgrades we will be required to take the databases offline for a period of up to 1 hour.
We will work to complete this maintenance as quickly as possible within the maintenance window and will update you via our status page at http://status.rackspacecloud.com.
If you have any other questions about the planned maintenance, please do not hesitate to contact a member of our support team. You can reach us by visiting live chat or calling 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.
At approximately 12:30 PM CT, Rackspace Cloud engineers have identified an issue with PHP clusters in DFW wc2. Customer websites that reside on these particular clusters may experience intermittent timeouts, connection unavailable errors, and/or longer load times. Our engineers continue working towards a resolution.
UPDATE: As of 12:40PM, the issue with PHP clusters in DFW wc2 has been resolved. Customer websites that reside on these particular clusters should be resolving normally.
We really appreciate your understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
At approximately 1:45 PM CT, Rackspace Cloud engineers have identified an issue with PHP clusters in DFW wc2. Customer websites that reside on these particular clusters may experience intermittent timeouts, no suitable node errors, and/or longer load times. Our engineers continue working towards a resolution.
UPDATE: As of 1:53PM, the issue with PHP clusters in DFW wc2 has been resolved. Customer websites that reside on these particular clusters should be resolving normally.
We really appreciate your understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
At approximately 1:45 PM CT, Rackspace Cloud engineers have identified an issue with PHP clusters in DFW wc2. Customer websites that reside on these particular clusters may experience intermittent timeouts, no suitable node errors, and/or longer load times. Our engineers continue working towards a resolution.
We really appreciate your understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
